Legal
Privacy Policy
Last updated: 4 March 2026·Effective date: 4 March 2026
Contents
1. Introduction
- Agency ("we", "us", "our") operates a short-form video platform through our website and mobile applications.
- This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.
- This policy applies to all visitors, registered users, and content creators ("you", "User").
2. Data Controller
- Data controller: AGENCY HOLDINGS LTD
- Registered address: 20 Wenlock Road, London, N1 7GU
- Company registration number: 17030662
- Contact email: business@agency-app.com
3. Data We Collect
- Data you provide directly: account details, profile details, uploaded content, support communication, and payment-related records processed through payment providers.
- Data collected automatically: device details, usage behaviour, logs, approximate location from IP, and cookie/tracking signals.
- Data from third parties: social login details, analytics insights, and advertising interaction data where applicable.
4. How We Use Your Data
- To create and manage your account and provide core platform features.
- To personalize content recommendations, social features, and user experience.
- To process transactions for paid features and creator monetization.
- To enforce safety rules, prevent abuse/fraud, and comply with legal obligations.
- To send service and security notices, and marketing only where allowed by law.
5. Content and User-Generated Data
- Public content can be viewed and shared by other users based on your privacy settings.
- You keep ownership of your content.
- By posting, you grant a non-exclusive, royalty-free, worldwide license for hosting, display, distribution, and promotion within the Platform.
6. Sharing Your Data
- We do not sell your personal data.
- We may share data with vendors (hosting, analytics, payments, support, moderation) only for agreed purposes.
- We may share data with partners when you consent or when required to provide a requested service.
- We may disclose data when required by law or to protect safety, rights, and property.
7. International Data Transfers
- When data is transferred outside the EEA/UK, we use approved safeguards such as SCCs, UK IDTAs, or adequacy decisions.
8. Cookies and Tracking Technologies
- Essential cookies: support login and platform security.
- Preference cookies: save user settings.
- Analytics cookies: measure performance and engagement.
- Advertising cookies: support relevant advertising where applicable.
9. Your Rights
- You may request access, correction, deletion, restriction, portability, objection, and withdrawal of consent where applicable.
- To exercise rights, contact business@agency-app.com.
- We may ask for identity verification before processing requests.
10. Minors
- The Platform is not intended for users under 13 (or 16 where required by local law).
- We do not knowingly collect personal data from children below applicable age limits.
- If you believe a minor registered, contact business@agency-app.com.
11. Data Retention
- We keep personal data only as long as needed for service delivery and legal compliance.
- Certain records may be retained after account closure for legal, dispute, fraud, or enforcement reasons.
- Data that is no longer required is deleted or irreversibly anonymized.
12. Security
- We use technical and organizational safeguards including encryption in transit and at rest, access controls, and audits.
- If a reportable breach occurs, we notify users and regulators as required by law.
13. Changes to This Policy
- We may update this policy from time to time.
- Material changes are communicated through in-app notice or email before they take effect.
14. Contact Us
- AGENCY HOLDINGS LTD - Privacy Team
- Email: business@agency-app.com
- Address: 20 Wenlock Road, London, N1 7GU